Frequently Asked Questions
We know that trying a new tool can leave you with lots of questions about the software, so we’ve put together the following list of questions and answers
Getting Started
Implementation is typically very quick, with users immediately gaining access to a project specific platform after signup.
Migration is optional. You can start using Alto immediately for new projects while gradually incorporating historical project data if desired. We recommend that the more project data you upload to the knowledge base, the better and more tailored outputs you will generate.
When you sign up for an Alto account and log in for the first time, you will be greeted with an interactive walkthrough that will walk you through using the software and it’s tools.
Yes, Alto is fully responsive and works on all devices including smartphones and tablets. You can access your projects, review documents, and interact with the AI from anywhere.
Data & Security
Data security is our top priority. We implement enterprise-grade security measures to protect sensitive project information including:
- End-to-end encryption for all data transmission
- Secure cloud storage with regular backups
- Strict access controls and user authentication
- Compliance with industry security standards
- Regular security audits and updates
Your project data remains confidential and is never used to train models for other users. All data transmission and storage follows industry security standards, ensuring your competitive information and client details remain secure.
All data is stored in secure, enterprise-grade cloud infrastructure with multiple backup locations. We ensure data sovereignty compliance based on your geographic location and regulatory requirements.
Yes, you maintain full ownership of your data. You can export all your project information, generated documents, and historical data at any time in standard formats. We never hold your data hostage.
You retain full access to export all your data for a reasonable period after cancellation. We provide multiple export formats to ensure you can migrate your information to other systems if needed.
AI & Technology
Our AI is specifically trained on construction industry data, terminology, and best practices. Unlike generic AI tools, we understand the unique challenges of construction project management, from regulatory compliance to stakeholder coordination.
Not at all. Alto is designed to augment human expertise, not replace it. Our goal is to eliminate time-consuming administrative tasks so you can focus on strategic decision-making, stakeholder management, and complex problem-solving that requires human judgment.
Through our interactive Q&A process and the ability for you to upload information into the knowledge base, the AI builds understanding of your project context, requirements, and constraints. The more details you provide, the more tailored and accurate the outputs become.
Yes, our AI is trained on diverse construction project data spanning residential, commercial and industrial sectors. Whether you’re managing a small renovation or a large-scale development, our AI adapts to your project type.
Construction Questions
Yes, our AI is trained on various standard contract forms and can adapt its analysis and recommendations based on your specific contract type and jurisdiction.
Alto adapts to different regulatory requirements and can incorporate region-specific compliance considerations into project planning and risk analysis.
We continuously update our AI models with the latest industry data, regulatory changes, and best practices. Our learning system ensures you’re always working with current information.
Technical Support
We offer comprehensive support including:
- 24/7 technical support for paid subscribers
- Onboarding assistance and training
- Regular check-ins during your first 90 days
- Comprehensive documentation and tutorials
- Video training sessions
- Dedicated customer success management for enterprise clients
Response times vary by plan level:
- Premium support: Within 2 hours during business hours
- Standard support: Within 24 hours
- Enterprise support: Dedicated support team with priority response
Yes! We offer customised onboarding and training sessions to ensure your team gets maximum value from Alto. This includes best practices for using AI in project management and workflows specific to your industry sector.
Yes, our AI is trained on diverse construction project data spanning residential, commercial and industrial sectors. Whether you’re managing a small renovation or a large-scale development, our AI adapts to your project type.
Ready to get started?
No problem. Let’s get you started. You can create a free account today to create your first personalised project and start improving your efficiency and productivity today.